Terms & Conditions

ABN: 60 231 993 107

By placing a booking with Hire by Lauren, you confirm that you have read, understood and agreed to the Terms & Conditions below. These Terms & Conditions form a legally binding agreement between you and Hire by Lauren.

Hire Period

The standard hire period is three consecutive days, starting and ending on the dates selected at checkout.

Your dress must be returned on the third day of hire. For postal hires, the item must be lodged with Australia Post by 4:00PM on the day after your event, or the following Monday morning if the return date falls on a weekend.

A valid residential address must be provided for postal bookings. Parcel Lockers and PO Boxes are not accepted.

Bookings made fewer than five business days before the hire period are accepted at the client's own risk and may not arrive in time.

Payment, Cancellations & Store Credit

Full payment is required to secure your booking.

All purchases made with Hire by Lauren are non-refundable.

Cancellations made at least 7 days before the hire period will receive full store credit.

Cancellations made within 7 days, failure to collect or failure to use the booking will result in the booking being forfeited with no refund or store credit.

Once a postal hire has been dispatched, the booking cannot be cancelled for change of mind.

Store credit is valid for 12 months from the date of issue and is non-transferable.

Exchanges may be available upon request and are subject to availability. Any price difference or applicable fee must be paid before the exchange is confirmed.

Postal Hires

Return postage is $30, although this may increase to $40 depending on parcel weight. A prepaid express return satchel and instructions are provided.

Hire by Lauren posts items early wherever possible to allow for delivery time. Delivery times are controlled by Australia Post and may vary. Hire by Lauren is not responsible for delays caused by Australia Post or incorrect addresses provided by the client.

Items may arrive earlier than your selected hire dates. This does not extend or change your hire period.

Rural and regional clients should allow additional delivery time.

Returns must be lodged over the counter at Australia Post, not placed in a street post box. If the provided return satchel or label is lost, the client is responsible for the cost of return postage.

The item must be securely packaged for return. Damage caused during return postage due to inadequate packaging may be charged to the client.

Pick-Up Hires

Pick-ups and returns are located in Westleigh NSW 2120. The full address will be provided upon booking confirmation.

All collections and returns must be arranged in advance. Clients should provide their preferred collection time when booking.

As Hire by Lauren operates from a home studio, collections or returns may occasionally be completed with a family member.

Missing or unreturned packaging, including garment bags and coat hangers, may incur a replacement fee.

Take Home & Postal Try-Ons

Take Home & Postal Try-Ons are available for selected garments and are for try-on purposes only.

Items must remain unworn and be returned within the agreed try-on period.

Try-On fees are non-refundable, however may be redeemed as credit when booked within 3 days of the try on.

Customers are responsible for the garment while it is in their possession. Any loss, damage, staining or alteration may result in additional charges.

Please avoid makeup, fake tan, perfume, deodorant or anything else that may mark or damage the garment.

Items may be sent in their current clean condition and may not be freshly dry cleaned.

Garment Care & Damage

Please treat all garments with care. Hire garments are pre-loved and may have minor signs of previous wear.

Do not wash, dry clean, iron, alter, repair or attempt to remove stains from a garment yourself.

Alterations, sewing, cutting, fabric glue, fashion tape or other adhesive products are not permitted.

Please take care to avoid makeup, fake tan, food, drinks, oils, perfumes, smoke, pet hair and other substances that may stain or damage the garment.

Clients must notify Hire by Lauren as soon as possible if pre-existing damage or an issue is noticed before wearing the garment.

A basic dry clean is included in the hire. Additional or specialised cleaning, repairs or replacement may be charged where damage has occurred during the hire.

Damage charges are assessed based on the garment's condition, RRP, repair/replacement cost and other relevant factors.

If a garment is damaged beyond repair, the client may be required to cover the reasonable replacement cost.

If damage or a late return affects a subsequent booking, the client may also be responsible for reasonable costs resulting from the affected booking.

Late Returns

Late returns or returns that do not follow the provided instructions may incur a $25 late fee per day.

If a late return affects another booking, the client may also be responsible for reasonable costs associated with the cancelled or affected booking.

Lost or Stolen Items

If a hire item is lost, stolen or cannot be returned, the client may be required to cover the reasonable cost of replacing the item.

Replacement costs will take into account factors such as the item's RRP, condition, availability and demand.

Cancellations by Hire by Lauren

While we do everything possible to fulfil every booking, Hire by Lauren may need to cancel a booking due to unforeseen circumstances, including an item being damaged, lost or returned late by another client.

Where Hire by Lauren cancels a booking and cannot provide a suitable alternative, the client will receive a refund of amounts paid for the affected booking.

Hire by Lauren may also decline future bookings where a client has repeatedly breached these Terms & Conditions, failed to pay outstanding amounts or caused significant damage or loss.

Ex-Hire Items

Ex-hire garments may show signs of previous hire use, which will be reflected in their product description and price.

All ex-hire sales are final, with no change-of-mind refunds, returns or exchanges.

Standard shipping is $10 and express shipping is $15. Processing times may vary depending on garment availability.

Customers are responsible for providing correct shipping details. Once an item has been lodged with Australia Post, delivery issues should be directed to Australia Post.

Privacy

Hire by Lauren collects personal information such as your name, contact details and address to process bookings, payments, deliveries and returns. Information will only be used or shared where necessary to provide our services or where required by law.

Website Content

All photographs, videos, product descriptions, logos and other content belonging to Hire by Lauren are protected by applicable intellectual property laws and may not be copied or used for commercial purposes without permission.

Changes to These Terms

Hire by Lauren may update these Terms & Conditions from time to time. The Terms & Conditions applying to your booking are those accepted at the time your booking is placed.

By booking with Hire by Lauren, you confirm that you have read and agree to these Terms & Conditions.

If you have any questions, please contact hirebylauren@outlook.com.

Thank you for choosing Hire by Lauren 🤍